Shipping policy
Shipping Policy
Last updated: 27 July 2026
Overview
At Unorthodox Beverages, we are committed to delivering your products safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
By placing an order with us, you agree to the terms outlined in this Shipping Policy.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are not processed, packed, or dispatched on weekends or public holidays.
During periods of high demand, promotions, or product launches, processing times may be slightly longer. If there are significant delays, we will make reasonable efforts to notify you.
Shipping Locations
We currently ship orders within Australia only.
We may expand our shipping locations in the future. Any available shipping destinations will be displayed during checkout.
Delivery Times
Estimated delivery times depend on your location and the shipping provider used.
Typical delivery timeframes are:
- Victoria: 2–5 business days
- New South Wales, South Australia, Tasmania, ACT: 3–7 business days
- Queensland, Western Australia, Northern Territory: 5–10 business days
Delivery times are estimates only and are not guaranteed. Delays may occur due to:
- Courier delays.
- Public holidays.
- Extreme weather.
- Incorrect delivery information.
- Circumstances outside our reasonable control.
Shipping Costs
Shipping costs are calculated during checkout based on:
- Delivery location.
- Order size and weight.
- Shipping method selected.
Any applicable shipping charges will be displayed before completing your purchase.
From time to time, we may offer free shipping promotions subject to specific terms and conditions.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.
Please allow up to 48 hours for tracking information to become active after dispatch.
Delivery Information
Customers are responsible for providing accurate delivery details at checkout.
If incorrect information is provided and the order cannot be delivered, additional delivery charges may apply.
Where possible, please ensure someone is available to receive the delivery or provide a safe delivery location.
Unorthodox Beverages is not responsible for stolen, lost, or damaged packages caused after delivery has been completed to the address provided.
Damaged or Incorrect Deliveries
Please inspect your order as soon as it arrives.
If your order arrives:
- Damaged.
- Defective.
- Missing products.
- Containing incorrect items.
Please contact us within 7 days of delivery at:
Email: josh@holypotion.com.au
Please include:
- Your order number.
- A description of the issue.
- Photos of the damaged or incorrect products and packaging.
We will assess the issue and, where appropriate, provide a replacement, refund, or other suitable resolution.
Beverage Storage After Delivery
Our products are packaged to remain safe during normal transport conditions.
Once your order has been delivered, you are responsible for storing products according to the instructions provided on the packaging.
We are not responsible for product quality issues caused by improper storage, exposure to unsuitable conditions, or handling after delivery.
Delayed or Lost Orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
Email: josh@holypotion.com.au
We will work with the delivery provider to investigate and assist with locating your order.
Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts or modifies your rights under the Australian Consumer Law.
If products are damaged, defective, unsafe or do not meet consumer guarantees under Australian law, you may be entitled to a replacement, refund, or other remedy.
Contact Us
For any shipping questions, please contact:
Unorthodox Beverages
Email: josh@holypotion.com.au